Operating beneath the streets of Bath, in a historic Georgian city, presented a unique set of IT and connectivity challenges for Labyrinth. The underground location offered limited space, thick stone structures impacted wireless signals, and environmental conditions prone to damp.
During a busy student night, Labyrinth nightclub in Bath suffered severe internet issues – card payments failed, Wi-Fi crashed and security cameras went offline. With hundreds of customers inside and one of the busiest weekends approaching, the venue risked losing thousands of pounds in sales
Big Tek’s 24/7 support team responded within minutes .
Remote diagnostics began immediately, and by 11pm an engineer was on site.
Critical systems like tills and PDQs were prioritised, allowing the nightclub to continue trading. The cause was soon uncovered: rats had chewed through both fibre lines.
Payments restored within 20 minutes
Zero lost revenue during peak hours
Long-term reliability secured with fibre armouring and proactive monitoring
BigTek operates as an extension to the Labyrinth team, 7 days a week. Across the 5 years the partnership has been in place, Labyrinth has not suffered a single day of downtime , ensuring the best possible financial results for the successful nightclub operator.
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